Refund

Refund Policy

For Sincerely Yours customers, the sections below set out returns, exchanges, and refunds.

Our approach at Sincerely Yours to eligibility
Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Sincerely Yours on exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Sincerely Yours customers should know about order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How Sincerely Yours handles refund timing
When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How Sincerely Yours handles support
For return or exchange assistance, contact Support@Sincerslgyours.shop or 4133863754.

Sincerely Yours: starting a request
When requesting a return or exchange, contact us at Support@Sincerslgyours.shop before sending the item. Once the request is approved, Sincerely Yours will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Sincerely Yours: condition of returns
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Sincerely Yours
Brand name: Sincerely Yours
Email: Support@Sincerslgyours.shop
Phone: 4133863754
Physical address: 28 E Adams St, Chicago, Illinois, 60603, United States